At Maera, we work to ensure that your orders are processed and delivered safely and efficiently.
As we operate using an international supply chain, some products may be shipped directly from suppliers or fulfilment centres located outside the United Kingdom.
This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.
1. ORDER PROCESSING
Once your payment has been successfully confirmed, your order will be prepared for shipment.
Our standard order processing time is:
3 business days.
Processing includes activities such as payment confirmation, product preparation, picking, packing and preparation for dispatch.
Processing times may occasionally vary due to product availability, unusually high order volumes or other circumstances affecting fulfilment.
2. DELIVERY TIME
Our estimated delivery time is:
5–12 business days after dispatch.
Therefore, the estimated total time from placing an order to delivery is approximately:
8–15 business days.
The delivery period consists of:
3 business days for order processing + 5–12 business days for transit.
Delivery times are estimates and may vary depending on the destination, carrier, product availability, customs procedures and other circumstances outside our reasonable control.
Where a specific delivery estimate is provided at checkout, that information should be considered together with the terms presented at the time of purchase.
3. INTERNATIONAL SHIPPING
As some Maera products may be shipped directly from international suppliers, orders may be dispatched from outside the United Kingdom.
This allows Maera to offer a wider selection of products without necessarily holding every item in local UK stock.
The dispatch location may vary depending on the product purchased.
4. TRACKING
Where the selected delivery service provides tracking, tracking information may be sent to the email address provided with your order.
Tracking information may take some time to become available or update after dispatch.
A temporary lack of tracking updates does not necessarily mean that your order has been lost.
5. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address when placing your order.
This may include:
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recipient's name;
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house or building number and street name;
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flat or unit number, where applicable;
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town or city;
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county or region, where applicable;
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postcode; and
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country.
If you provide an incorrect or incomplete address and the order cannot be delivered as a result, please contact us as soon as possible at:
We will make reasonable efforts to assist you. However, additional costs resulting from incorrect or incomplete delivery information may be your responsibility where permitted by applicable law.
6. DELIVERY DELAYS
Although we work to meet our estimated delivery times, delays may occasionally occur due to circumstances outside Maera's reasonable control.
These may include:
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carrier delays;
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customs procedures;
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adverse weather conditions;
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transport disruptions;
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periods of unusually high parcel volumes;
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public holidays;
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logistical issues;
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government restrictions or changes; or
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other exceptional circumstances.
Where we become aware of a significant delay affecting your order, we will endeavour to provide relevant updates where reasonably possible.
Nothing in this policy limits your statutory consumer rights relating to delivery.
7. CUSTOMS AND IMPORTATION
Orders shipped internationally may be subject to customs procedures, import requirements, taxes or other charges in the destination country.
Where applicable, certain charges or obligations may be the responsibility of the recipient, depending on the structure of the transaction, order value, shipping method and applicable regulations.
Maera will provide relevant information about known additional charges before the purchase is completed where required by applicable law.
We cannot guarantee that an international shipment will be exempt from customs procedures.
8. SPLIT SHIPMENTS
Where an order contains multiple products, the products may occasionally be shipped separately.
This may occur when products are processed by different suppliers or fulfilment centres.
In such circumstances, you may receive more than one parcel and separate tracking information.
You will not be responsible for additional shipping charges arising solely because Maera or its fulfilment partners split an order, where those charges were not disclosed and accepted at the time of purchase.
9. UNSUCCESSFUL DELIVERY
If a delivery attempt is unsuccessful, the carrier may make another attempt, hold the parcel at a collection point or follow another procedure provided by the delivery service.
If you receive a delivery notification that you do not recognise or have difficulty locating your parcel, please contact us at:
We will investigate the situation based on the information available to us.
10. LOST ORDERS
If you believe your order has been lost in transit, please contact us.
Our team may request additional information and investigate the shipment with the relevant delivery partners.
Where it is established that the goods have been lost and Maera is responsible under applicable law, we will provide the remedy required by law.
11. PRODUCTS DAMAGED DURING DELIVERY
If your order arrives damaged, we recommend contacting us as soon as reasonably possible:
Where possible, please provide:
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your order number;
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photographs of the packaging;
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photographs of the product; and
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a description of the damage.
This information may assist us in investigating the issue and determining the appropriate resolution.
Where the product is covered by your statutory rights, those rights remain protected regardless of whether you are able to provide photographs or other evidence.
12. ORDERS RETURNED TO SENDER
An order may be returned to the sender in circumstances such as:
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an incorrect or incomplete address;
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the recipient being unavailable or unable to receive the parcel;
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refusal of delivery;
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failure to comply with certain delivery requirements; or
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circumstances preventing delivery that are attributable to the recipient.
If this occurs, please contact us so that we can assess the available options.
Any additional costs resulting from incorrect information supplied by the customer will be handled according to the circumstances and applicable law.
13. DELIVERY TIMES AND CONSUMER RIGHTS
The delivery times stated on our website are estimates unless expressly stated otherwise or where applicable law provides otherwise.
Nothing in this Shipping & Delivery Policy excludes or limits your statutory consumer rights relating to delivery.
Where applicable law establishes specific obligations or remedies concerning delayed or failed delivery, Maera will comply with those requirements.
14. CHANGES TO THIS POLICY
Maera may update this Shipping & Delivery Policy to reflect changes to our delivery services, suppliers, operations or legal requirements.
The most recent version will be published on this page together with its effective date.
15. CONTACT
If you have any questions about the shipping or delivery of your order, please contact us:
Email: Support@maeraco.com
Website: Maeraco.com